OBE for FET Colleges Client Services and Human Relations Level 2 Student’s Book
R571.90
Any hospitality or tourism operation exists solely to serve clients well. Only first class service will ensure success. Students must therefore be able to relate well to their clients. This course will show students how to satisfy their clients’ needs and prevent
undesirable, costly disasters.
- Content is curriculum-based and relevant.
- Contents of each chapter are summarized in point form.
Description
Any hospitality or tourism operation exists solely to serve clients well. Only first class service will ensure success. Students must therefore be able to relate well to their clients. This course will show students how to satisfy their clients’ needs and prevent undesirable, costly disasters.
- • Content is curriculum-based and relevant.
- • Contents of each chapter are summarized in point form.
